#but as soon as it's aimed at them they want you to cut them an infinite amount of slack.

[turquoisedata]

There are a lot of refund requests for the Kickstarter and Terry's estate is struggling to process them all. If you haven't heard back, make sure you got the auto response. They won't necessarily respond before tomorrow's deadline but they will honour the request, according to the faq.

The deadline if you want a refund is TOMORROW. Friday 7 February 2025.

Email is kickstarter@terrypratchett.com

NG isn't getting the proceeds. He's quite possibly received a one-off payment, but that likely won't change depending on how many copies are sold and how many refunds requests are received. We can't know for sure but it's still his IP and the statement was carefully worded.

I'm not saying I think you should get a refund. I'm not saying I think you shouldn't. I haven't even decided myself. The idea of cancelling makes me cry. The idea of not cancelling makes me cry. I am in no position to tell anyone anything. But that's the deadline, folks. I'm just passing it on.

Text of the screenshots under the cut

Here, you will find the key information for the Good Omens Kickstarter, and PledgeManager.

*** FOR THOSE WHO HAVE CONTACTED THE ESTATE FOLLOWING THE JANUARY 2025 KICKSTARTER UPDATE ***

6 Feb 2025: To confirm: anyone who has been in touch during the refund window that ends of 7th February will be refunded, or have their pledges altered, as requested. We are working through a high number of queries and appreciate your patience.

What if I haven’t heard back before 7th February?

We have received a high number of queries and though we have tried to respond, we are unable to address all queries as they come in and are now focusing on refunding as the priority. We are now replying as we are processing the refund, or as we require more information to action the request. We apologise for the inconvenience on this, or perceived silence – as a small team we are working through these as quickly as possible but want to emphasise that if you have been in touch we will get back to you and aim to have responded to everyone by Monday 17th February.

What if I haven’t been refunded before 7th February?

You will still be refunded. We have been processing refunds across the week since the Kickstarter update, however the Kickstarter system is not optimal for processing refunds at this scale, so these are being done in waves. We will get back to you as soon as we are able.

3 Feb 2025: We are currently receiving a higher volume of emails and Kickstarter messages than usual, and are working through them as quickly as possible.

Please note that any requests received by the 7 February deadline will be honoured, as per the update. Do not worry if your refund or product alterations has not been processed by then – we will be working through everyone who has been in touch during the window and will continue until they are all fulfilled, for as long as it takes to clear everyone who has been in touch. We anticipate this may run across the month of February.

If you have emailed and received the autoreply – that is your confirmation that we have received your email. If you have been in touch via Kickstarter, there is no autoreply, but your message will have been safely received if you can see it in your sent messages. We are working through these chronologically where possible, so please note repeated chases keep pushing your messages further down the inbox, and so we apologise if it seems we are taking longer than expected to reply.

We appreciate your patience and will continue working through everything.

– The Terry Pratchett Estate